Shipping Policy 

All orders are shipped through Canada Post. Orders are shipped on Monday - Friday only (excluding holidays), as Canada Post does not operate on weekends. Orders normally takes 1-3 business days to process depending on the volume of the purchase. At this time, we only serve Canadian addresses and do not offer any international shipping options to destinations outside of Canada.

For shipping promotions that require a minimum purchase amount: Minimum purchase amount is calculated after discount(s), and before taxes. XpressPost and Priority shipping options may cost extra.

All CPAP machines require a prescription for shipment. Details of submitting a prescription are provided below. If you have any questions or concerns, please call us toll-free at 1-855-542-2727.

Sending us your prescription for a machine:

Prescriptions can be from sleep clinics or family physicians and can be emailed to info@cpapoutlet.ca or faxed to us toll-free at 1-855-571-7634 (or local fax 905-470-8205).

Masks and replacement parts do not require prescriptions and can be ordered any time.

ResMed products can only be sold to end users residing in Canada, we do not sell them to other third parties or businesses.

All product descriptions are provided to CPAPOutlet by the manufacturer of that product. Therefore, we will do our best to clarify, but please be aware CPAP Outlet is not responsible for any inaccuracies or errors in product descriptions provided by manufacturers. We can, however, help you get in touch with the manufacturer as needed.

Returns

CPAPOutlet.ca will accept returns on any unopened product within 30 days of the original delivery date. A 10% returns processing fee might be subtracted from the original cost and a credit for the remaining balance will be issued. Shipping costs are not refundable. Please note that, because those products are essential medical equipment, any product that has been opened from its original packaging cannot be returned nor refunded.

To avoid returns, we make every effort to help you make informed choices when it comes to the specifications, sizes, and features of all items prior to purchase. As always, please don’t hesitate to call us if you have any doubt or question about your order before it ships. We can be reached toll free from 9-5, Monday-Friday at 1-855-542-2727.

All machines, including CPAP, APAP, BiPAP, Humidifiers, Cleaning Devices and Batteries, will be Final Sale once shipped out from our facility. Returns will not be permitted whether the unit shows hours of usage or not. For ResMed machine repair and warranty claims, please reach us any time. For all other non-ResMed machines and devices, please direct the repair and warranty claims directly to the manufacturers. Please let us know if you need help and support reaching out to the manufacturers.

CPAPOutlet.ca will always offer immediate replacement for product that have manufacturing defects within warranty period. If the product you purchased has defective material and/or malfunctioning features, please contact us and we will try to troubleshoot and replace under warranty. Please note that for all masks and accessories, warranty period is 90 days from the date of delivery. For all machines and devices, warranty period is 2 years from the date of delivery.